Terms of Use

This document contains the General Terms and Conditions under which “KRUM GEROV EM” EOOD sells products to its Users/Customers through the website zoibread.com. These terms and conditions are binding on all users. By clicking the “PAY (Order with Payment Obligation)” button, the User/Customer agrees to, fully accepts, and undertakes to comply with these General Terms and Conditions.

Read these terms carefully. If you use this site you are deemed to have agreed to them. If you do not agree to these terms please do not use the site.

General Terms and Conditions for Use of the zoibread.com Website

Date of last revision: July 31, 2026

1. BASIC CONCEPTS AND TERMS

“SELLER” refers to “KRUM GEROV EM” EOOD through the online store zoibread.com. The Seller is the party with whom the Consumer enters into a distance sales contract for a specific product (item) in the online store.

“USER” (CUSTOMER) means a legally competent person who has accessed the website zoibread.com on their computer or mobile device, thereby agreeing to these General Terms and Conditions regarding the ordering and purchase of goods offered through the online store.

“ONLINE STORE” is the website zoibread.com, which serves as a virtual platform for offering goods for sale and for reaching an agreement between the SELLER and the CONSUMER regarding the sale of a specific item.

“Bonus Bread” (zoibread) is the trademark of the commercial company “Krum Gerov TM” EOOD, UIC: 101657783, with its registered office in the city of Gotse Delchev, which creates and maintains the online store, sells goods in the store, and establishes these General Terms and Conditions under which goods are sold on the zoibread.com website. “Krum Gerov TM” EOOD reserves the full right to unilaterally modify the content of the website, as well as the methods of accessing it.

“ORDER” refers to an action taken by a User to request the purchase of one or more specific items (products) through the zoibread.com online store. The order is fulfilled only after confirmation by an administrator of the zoibread.com website. by phone call or e-mail to the CUSTOMER/CUSTOMER who made the purchase order.

“CONTRACT FOR SALE” – the contract for the purchase and sale of goods concluded remotely through this e-shop between the Seller and the User.

“COURIER” is a merchant who physically delivers the purchased goods to the address specified by the Consumer and operates under the requirements of the Postal Services Act.

“BROCHURE / NEWSLETTER / NEWSLETTER” are electronic information messages relating to goods sold in the e-shop during a certain period of time, which may be posted on the Website or may be sent by e-mail to the User.

2. TERMS OF USE FOR THE zoibread.com ONLINE STORE

2.1. A Look at the zoibread.com Online Store is completely free and accessible from anywhere in the world.

2.2. All text, images, and multimedia content on the zoibread.com website are the property of “Krum Gerov TM” EOOD! Copying, transmitting, distributing, or storing any part or all of the content in any form is prohibited without the prior written consent of “Krum Gerov TM” EOOD! Contact us at office@zoibread.com

2.3. No modification, reproduction, distribution, direct transmission, display, performance, reproduction, publication, authorization or sale of information owned by Krum Gerov TM Ltd. is permitted.

2.4. To shop at the zoibread.com online store, the following information is required: email address (optional), recipient’s name (required), phone number, and shipping address (required).

2.5. All prices listed on the website are in euros and include VAT.

3. ORDER OF GOODS AND PRODUCTS

3.1. In order to place an order to the e-shop, the User must indicate:

3.1.1. a valid email address (optional);

3.1.2. correct delivery and billing address (required);

3.1.3. correctly filled in contact details – two names, telephone number (required).

3.2. The order is activated, i.e. it is requested to the e-shop by pressing the “Order” button, which appears after at least one product has been selected first via the “Add to Cart” button.

3.3. When an order is placed, the User receives an order confirmation to the email address (if any) indicated by him/her, indicating in the confirmation the order number, the date and time at which the order was placed.

3.5. Orders from the zoibread.com online store are accepted 24 hours a day, 7 days a week from the website system.

3.5.1. Business hours for the administrators of the zoibread.com online store is from Monday to Friday, from 9:00 to 17:00. Online product consultations can be done during store hours.

3.5.2. All orders placed by 5pm are processed the same day. They are shipped within three business, excluding the day of order.

3.5.3. All orders placed after 5pm are usually processed the next working day. They are shipped within three business, excluding the day of order.

3.6. Orders received without correct buyer’s (User’s) data or missing such data are placed under “Pending” status until the full set of User’s data is received.

3.7. The user may refuse an order without having to give reasons for the refusal.

3.8. A cancellation may be made by email to the address listed on the website: office@zoibread.com. For the cancellation to be valid, the User must provide: the full name used to register on the website, a contact phone number associated with the order, and the order number.

4. DELIVERY OF ORDERED GOODS

4.1. On the zoibread.com website an order is received from a User, the automated system of the e-shop notifies the User by email (if he has indicated such) of the successfully accepted order.

4.2. Delivery is made only on orders confirmed by the site administrator.

4.3. Delivery of ordered goods is not carried out on weekends and public holidays.

4.3.1. Ordinary delivery – within 3 (three) working days from the moment of order confirmation. This period may be extended during busier campaign periods, national holidays or bad weather conditions.

4.4. The online store zoibread.com uses its own logistics network for deliveries, with delivery hours from 9:00 a.m. to 6:00 p.m.

4.5. Delivery is made to the address specified by the User.

4.6. Delivery is always free!

4.7. If the User does not provide access and conditions for delivery of the goods to the specified address within the specified period, the Seller shall be released from the obligation to perform the requested delivery.

5. PRICES AND PAYMENT METHODS

5.1. The prices displayed on the zoibread.com website are listed in euros and include VAT; they apply to deliveries within the city of Thessaloniki.

5.2. The seller reserves the right, without prior notice, to change the prices of the goods at any time, except for those goods for which an order confirmation has been sent to the consumer.

5.3. Payment for the ordered goods can be made in one of the following ways:

5.3.1. Payment via our website with your bank card.

– Payment by debit/credit card via V-pos.

– Types of cards accepted: debit, credit and business cards Visa, MasterCard and bCard.

– Transactions are processed through the MasterCard Identity check and VISA Secure security programs.

– In terms of security, the maximum amount you can pay with a card is €4,000.

– We do not store details of bank cards used for payment via the site.

– In the event of a need to refund an amount paid by bank card, the amount will be refunded to the card used for payment.

6. WITHDRAWAL FROM THE CONTRACT. CLAIMS FOR GOODS/ORDER

6.1. The customer has the right to file a complaint or return an item purchased from the online store within 14 days of receiving the item, but no later than the expiration date of each individual product.

6.2. Cancellation of the contract may also be made to the courier upon delivery of the goods if the goods are delivered after the deadline for reasons that are beyond the User and are not due to force majeure.

6.3. In case of withdrawal from the contract, the User is obliged to return the purchased goods in an undamaged commercial condition and with the retained label.

6.4. In the event of withdrawal from the contract, if the User has paid for the goods, he shall be refunded the amount for the purchased products within 30 / thirty / days of exercising the right of withdrawal by telephone. No refunds will be given until the User returns the goods. If the goods are not returned within the time limit referred to in the first sentence, the withdrawal from the contract shall have no effect.

6.5. A complaint is made when the purchased goods do not correspond to what was agreed between the parties in the sales contract. The non-conformity may be expressed in:

Shortages found;

Defect of the goods;

Non-compliance with the declared trademark.

6.6. A complaint may be filed with “Krum Gerov TM” EOOD via the email address office@zoibread.com, by phone at 0879069322, or via the online inquiry system on the website; at the same time, the User must return the goods within 14 days, but no later than the expiration date of each individual product.

6.7. In the event of a complaint, the Customer may choose to exchange the specific item for an identical one without defects or to return the item for a refund of the amount paid. Administrator of the zoibread.com online store may offer to replace the item or suggest others.

6.8. The return of the goods in the event of a claim, in cases other than a manufacturing defect or transport damage, is subject to the following conditions:

Preserved good commercial appearance (the goods are not torn, scratched, opened,).

In a dispute that cannot be resolved jointly, you can use the ODR website. All products on the page are subject to update. The information on the page may be changed at any time and changes do not have to be announced on the page.

7. INFORMATION ON CONSUMER RIGHTS ARISING FROM THE STATUTORY GUARANTEE UNDER ARTICLES 112-114 OF THE LAW.

Art. 112. If consumer goods do not conform to the sales contract, the consumer has the right to file a complaint, requesting that the seller bring the goods into conformity with the sales contract. In this case, the consumer may choose between having the goods repaired or having them replaced with new ones, unless this is impossible or the remedy chosen by the consumer is disproportionate compared to the other option.
A method of compensating the consumer is considered disproportionate if its use imposes costs on the seller that are unreasonable compared to the other method of compensation, taking into account: 1. the value of the consumer good if there were no lack of conformity; 2. the significance of the lack of conformity;
the possibility of offering the consumer another method of redress that does not entail significant inconvenience to the consumer.

Art. 113. When consumer goods do not conform to the sales contract, the seller is obligated to bring them into conformity with the sales contract.
Bringing the consumer good into conformity with the sales contract must be completed within one month from the date the consumer files the complaint.
Upon the expiration of the period specified in paragraph 2, the consumer has the right to rescind the contract and receive a refund of the amount paid, or to request a price reduction for the consumer goods in accordance with Article 114.Bringing the consumer good into conformity with the sales contract is free of charge for the consumer. The consumer shall not be liable for the costs of shipping the consumer good or for materials and labor related to its repair, nor shall the consumer be subject to significant inconvenience. The consumer may also claim compensation for damages suffered as a result of the nonconformity.

Art. 114.If the consumer good does not conform to the sales contract and the consumer is not satisfied with the resolution of the complaint under Art. 113, the consumer has the right to choose one of the following options: termination of the contract and a refund of the amount paid; a price reduction. The consumer may not claim a refund of the amount paid or a price reduction, if the merchant agrees to replace the consumer goods with new ones or to repair the goods within one month of the consumer filing the complaint. The merchant is obligated to grant a request to rescind the contract and refund the amount paid by the consumer, when, after having satisfied three consumer complaints by repairing the same item, a subsequent instance of nonconformity of the item with the sales contract occurs. The consumer may not claim termination of the contract if the nonconformity of the consumer good with the contract is minor.

8. RESPONSIBILITY

8.1. Responsibility for defects in the goods, for the performance of the distance sales contract, as well as for the refund of sums paid, shall be borne by the Seller of the goods.

8.2. “Krum Gerov” EOOD assumes no liability whatsoever to third parties if such a party believes that information published on the online store infringes upon anyone’s copyrights or other intellectual property rights.

9. DATA PROTECTION; BROCHURES AND NOTICES

“Krum Gerov TM” EOOD is registered as a personal data controller under Certificate No. 383781. “Krum Gerov TM” EOOD conducts its business in strict compliance with the requirements of the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation), in order to ensure the confidentiality and lawful processing of its customers’ personal data.

• In compliance with applicable law and the provisions of these General Terms and Conditions, “Krum Gerov TM” EOOD may use the User’s personal data solely for lawful purposes. Detailed information regarding the purposes of processing and the rights of data subjects is provided on the website of “Krum Gerov TM” EOOD in Section 10 below.

“Krum Gerov TM” EOOD has the right to use the information to offer goods and/or services to the User, for promotions, to send advertising messages and greetings, to organize raffles, surveys, for statistical purposes, and for any other lawful purposes for which the User’s explicit consent has been obtained in accordance with Regulation (EU) 2016/679.

During registration on the website, the User has the option to agree to receive personalized messages about promotions and current offers at the email address provided during registration. If the customer does not wish to receive promotional messages, they may unsubscribe using a special built-in unsubscribe link included in every promotional message.

“Krum Gerov TM” EOOD guarantees its Users/customers the confidentiality of the information and personal data they provide. Such information will not be used, disclosed, or made available to third parties except in the cases and under the conditions specified in these General Terms and Conditions, the Privacy Policy, and the consent provided by the user. “Krum Gerov TM” EOOD protects the personal data of the user/customer that it obtains when the user fills out the electronic form to place a purchase order.

“Krum Gerov TM” EOOD is not liable for any damage caused to software, hardware, or telecommunications equipment, or for any loss of data resulting from materials or resources searched for, downloaded, or used in any way through the services provided. Any advice, consultation, or assistance provided by the specialists and employees of “Krum Gerov TM” LLC in connection with users’ use of the services do not give rise to any liability or obligations on the part of “Krum Gerov TM” LLC.

“Krum Gerov TM” EOOD has the right to collect and use information relating to its Users/customers only in accordance with applicable law.

“Krum Gerov TM” EOOD shall not be liable for any failure to perform its obligations under this contract in the event of circumstances that “Krum Gerov TM” LLC could not have foreseen and was not obligated to foresee—including cases of unforeseeable events, problems with the global Internet network, and issues in the provision of services beyond the control of “Krum Gerov TM” EOOD.

“Krum Gerov TM” EOOD has the right to install “cookies” on users’ computers, subject to the User’s explicit consent, which is provided upon the User’s initial visit to the merchant’s website by clicking the “I agree to the use of cookies” button. Cookies are text files that are stored by the website on the user’s hard drive and allow the retrieval of information about the user, identifying them and enabling the tracking of their actions, the web pages they visit, the hyperlinks they use, the information they access and save, and more. The user has the right to withdraw their consent to the installation of “cookies” at any time.

10. COLLECTION AND USE OF PERSONAL DATA

Personal data is any information that can be used to identify an individual. You may be asked to provide personal information whenever you contact us or our partners in connection with the provision of our products and services. Only in compliance with this Privacy Policy and all applicable legal provisions may the Controller and its partners share this information with one another and use it. Your personal data is processed exclusively within the territory of the Republic of Bulgaria, only for the duration and for the purposes for which it was provided.
10.1. What personal data we collect. When you register an account, purchase a product, enter a raffle, etc., we may collect various types of information, including, but not limited to, your name, mailing address, phone number, email address, preferred method of communication, and other details.
In cases where certain documents, such as an invoice, need to be issued, you may be asked to provide additional information in accordance with regulatory requirements. We maintain a history of orders placed by each account registered on the site.

10.2. How We Use Personal Data
We process your personal data to fulfill our obligations as a party to a contract for the sale of goods or services. We may periodically use it to send important messages, such as notifications regarding orders placed, changes to the Terms and Conditions, or other rules.
If you have given your consent, we process your data to inform you about current promotions and advertising campaigns. Once given, consent may be withdrawn at any time.
If you have given your consent to participate in certain events (contests, raffles, games, etc.), we process the data you have provided to us in order to administer these activities.
The data provided when applying for a job will be used solely for the purposes of selecting and evaluating the candidate’s suitability for the respective position.
10.3. Disclosure to Third Parties
In certain cases, in order to fulfill our obligations under contracts concluded with you or under legal obligations, it is necessary or we will be required to disclose the personal data you have provided to our partners (e.g., transportation, courier, service, information, and other companies) or to competent authorities.
10.4. Personal Data Protection
The controller takes precautions, including administrative, technical, and physical measures, to protect your personal data from loss, theft, and misuse, as well as from unauthorized access, disclosure, alteration, or destruction.
When you post on forums, chat rooms, or social media services, the personal information you share is visible to other users and may be read, collected, or used by them. In such cases, you are responsible for the personal information you choose to provide.
10.5. Retention of Personal Data
We will retain your personal data for the period necessary to fulfill the specific purpose for which it is processed, after which it will be deleted, unless a law requires us to retain it for a longer period.
10.6. Rights of the Data Subject
You can verify the accuracy, completeness, and currency of your personal data, as well as correct it, by logging into your account.
If you wish to withdraw your consent to the processing of personal data, request a correction, object to its processing, or request that your data be deleted (“the right to be forgotten”), you should send a request to that effect via email to office@zoibread.com. To prevent abuse, requests with the above content will be considered only if sent from the email address used to register the account, and we reserve the right to request additional information to verify the identity of the person making the request and the data subject to whom it relates.
Requests made concerning personal data will be responded to within one month and, if it is necessary to extend this period, you will be informed of the extension and the reasons for the delay. We may refuse to process requests that are unreasonably repetitive or jeopardize the privacy of other users. In all cases, you have the right to file a complaint with the Personal Data Protection Commission, kzld@cpdp.bg, Sofia 1592, Sofia Blvd. “Prof. 2.

11. FEEDBACK. QUESTIONS AND CONSULTATIONS.

11.1. Any User can contact “KRUM GEROV EM” Ltd to ask questions, make suggestions and receive information. In addition to the email addresses provided, contact can also be made at the telephone number +359 879 06 93 22.

11.2. “KRUM HEROV EM Ltd. is the owner and administrator of the website zoibread.com